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Senior / Complaint Operation Specialist
China Mobile Hong Kong Co. Ltd.Hong Kong, CN30+ days ago
Job descriptionDiploma holder or above 2-3 years’ working experience on customer service fields preferably with experience in complaint handling Well organized with analytical mind, good communication and strong objection handling skills Have interest in using computer, PDA devices and smartphone Proficiency in written & Oral of English, Chinese and Putonghua is must 5 days work Mon to Fri (9 : 00am - 6 : 00pm / 10 : 30am - 7 : 30pm) Discretionary bonus Monthly incentive Life insurance Medical insurance Birthday gift Marriage leave Birthday leave Compassionate leave Staff discount
In this position, you will :
- Resolve customer complaints via phone or in writing with courtesy and efficiency
- Carry out investigations and work closely with relevant parties in resolving disputes and drawing up replies to customers, regulatory bodies and external parties, e.g. OFCA
- Highlight important issues for management review and service improvement
- Assist supervisors on customer feedback reports and other ad-hoc projects
To be successful in this position, you should meet the following requirements :
To be successful in this :
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Specialist Specialist • Hong Kong, CN