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ISM Technician- Hong Kong

ISM Technician- Hong Kong

Axiom TechnologiesHong Kong
30+ days ago
Job description

Axiom Technologies is a Global IT Services partner supporting medium to large-scale enterprises. Please visit our website for more information about what we do at .

Roles and Responsibilities :

  • Responsible for the successful delivery of all BAU Technology and Voice tasks.
  • Instrumental role in the successful delivery of IT relocation projects, undertaking the full audit and preliminary works promptly and to the highest standards.
  • Hardware Inventory Management ensures stock levels are constantly monitored.
  • Hardware requests and receipts through our internal ordering system.
  • Actively monitoring the ticket queue and managing requests through to completion.
  • Housekeeping on IT rooms.
  • Supporting events like annual Power down – post desk checkouts (PC / monitors / Mouse + Keyboard / desk phone / headset / webcam).
  • Supports hardware decommissioning events.
  • Supports Business moves / changes – ensure involvement in early stages of planning.
  • Managing escalations through to conclusion.
  • Manage client expectations.
  • Setup and installation of Temporary training rooms / Office-wide events – Expo’s.
  • Comms room patching.
  • Supports work-from-home hardware requests.
  • Ensure that policies and guidelines relating to overtime and expenses are adhered to. All local guidelines for cost control are adhered to.
  • Manage own workload to ensure that assigned activities are completed within targets defined within SLAs / OLAs.
  • Demonstrate high levels of customer care behaviors at all times and adopt an approach that shows a consistent commitment to providing customer-focused quality service.
  • Work across lines of service to ensure a coordinated approach to providing support for the customer.
  • Actively participate in a program of Continuous Service Improvement taking ownership of actions that deliver results.
  • Perform basic troubleshooting, system upgrades, and replacements for employees.
  • Deploy equipment for new hires and refresh and collect equipment from offboarded employees.
  • Evaluate user requests and requirements and recommend effective technological solutions.
  • Install, configure, and troubleshoot hardware, including desktops, laptops, and peripherals.
  • Will be required to work outside business hours and participate in additional weekend work.
  • Image / re-image computers configure IP phones and mobile phones.
  • Proven ability to work independently with little supervision as well as in a team environment.
  • Excellent communication, interpersonal,l and customer care skills.
  • Ability to work well under pressure and in tight timescales.
  • Strong organizational and problem-solving skills.
  • Knowledge of Windows operating system, applications, and computer hardware.
  • Interacting with other support groups across multiple platforms.
  • Experience using a help desk call management system.
  • Technical grasp of strategic platforms such as Microsoft, Networks and Security, WAN, and LAN.
  • Industry-standard certifications are a plus (MCSA, A+, Network+, CCENT, CCT).
  • Shell scripting experience is a plus (Windows PowerShell, Perl, Windows cmd line).
  • Experience in the financial industry.
  • An understanding of ITIL Service Support and Delivery disciplines and methodologies.
  • Focus on customer service.

Experience in a similar role

  • 4-6 years of relevant experience
  • What next?

    If you are looking for that next challenge in your career and wish to apply for this role, please forward your resume to @

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    Technician Hong Kong • Hong Kong

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