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Membership Supervisor (Part-time)

West KowloonHong Kong

21 days ago

Job description

M+ is a museum dedicated to collecting, exhibiting, and interpreting visual art, design and architecture, moving image, and Hong Kong visual culture of the twentieth and twenty-first centuries. Located in Hong Kong’s WestK, we are one of the leading museums of modern and contemporary visual culture in the world. The museum reflects our unique time and place, building on Hong Kong’s historic balance of the local and the international to define a distinctive and innovative voice for Asia’s twenty-first century.

You will be responsible for :

performing high quality customer services duties in member’s lounge;
handling customer inquiries and complaints; flagging up to supervisor of unusual situations or unresolved issues;
handling membership transactions, e.g. membership enrollment, renewal, upgrade, ticket conversion; proactively provide and introduce M+ membership to guests;
promoting members’ benefits and introducing members’ only events or activities;
providing supervision and training to ambassadors when necessary; and
performing other ad hoc duties as and when required.

You should :

possess higher diploma or above in any disciplines;

have at least 2 years of relevant experience in customer-facing environment with high volume of visitors gained from retail, tourism or hospitality industry or cultural related venues;

have experience in dealing with challenging customers and be able to resolve emergency situation independently;

possess approachable personality with positive attitude; a good team player and be adaptive to dynamic environment;

be proactive and have excellent interpersonal skills;

have excellent oral and written communication skills in English, Chinese and Putonghua; proficiency in other languages is an advantage;

be able to work at least 2 days per week; and

be able to work on shifts including weekends, holidays, late evenings shift according to a roster that is determined by the Authority and actual work schedule and number of work days per week depend on workload demand; and

be willing to work at different spaces in the museum including outdoor location; prolonged standing and physical lifting may be required.

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Supervisor • Hong Kong