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Personal Banking Manager - (Contact Centre, Digital Hub)

Bank Of China (Hong Kong) LimitedHong Kong

15 days ago

Job description

Responsibilities

Champion the one-stop personal banking services at Contact Centre
Deliver quality services to customers through inbound and outbound calls, and grasp opportunities to cross-sell appropriately
Serve as the day-to-day customers contact for any relevant issues on investment, insurance, other banking products and provide after sales service & support
Identify and develop long-term customer relationship with existing and prospective customer
Provide relevant and suitable products and services to meet customers' financial needs in order to achieve business targets
Address customer feedback / plaints professionally
Assist the superiors in implementing the implementation in accordance with the unit development guidelines and policies

Requirements :

Degree or above

With qualifications in IIQE and HKSI will be preferred

Sound knowledge and at least 4 years of relevant working experience in retail banking services and products, including but not limited to insurance and investment products

With strong ability to cope with fast & dynamic pace, remarkable organizing & problem-solving techniques

Customer-focused, independent, self-motivated and able to work under pressure

Excellent interpersonal andmunications skills with goodmand of English and Chinese in both verbal and written including Putonghua

Proficient in PC applications, such as MS Office and Chinese inputs

May required on-shift duty as needed

Applicants with less experiences will be considered as Deputy / Assistant Personal Banking Manager

Job ID 498377

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Manager Banking • Hong Kong