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Assistant Manager, Training & Quality Assurance
HKTHong Kong HK, HK18 days ago
Job descriptionUniversity graduate or above Over 3 years of call centre training and quality assurance experience, with at least 1 years of in supervisor role. Strong service awareness, with a focus on customer experience, advanced logical thinking, and problem-solving skills. Excellent leadership and presentation skills. Expertise in analysing quality data of hotline service. Sounded quality assurance sense and service enhancement thinking. Proficient in Microsoft Office application Good in Cantonese, Mandarin, and English (both verbal and written)
Job duties : -
- Monitor and evaluate the performance of frontline services
- Identify and resolve quality issues in HK & GZ call centres
- Provide coaching and training with reference to existing employee performance.
- Conduct comprehensive quality analysis and provide detailed quality assessment reports.
- Develop and maintain training materials and oversee the arrangement of training courses.
- Organize training for new hired staff .
- Travel to China (GZ) occasionally to align training and quality plan with Mainland counterpart.
Job requirements : -
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Assistant Manager • Hong Kong HK, HK