Temporary Concierge Officer (6-month contract)

The Job

• Provide quality services and enhance relationship with members by handling telephone enquiries, referring emergencies to appropriate staff, drafting notices / replies to tenants promptly / taking meeting minutes and organising activities, festive functions, interest classes , facilities booking etc.
• Provide customer services to members and arrange for concierge services.
• Assist in logistics by providing counter servicing, filing, typing, maintaining & updating filing system and to prepare correspondence, reports and etc.
• Handle tenants and passers-by’s enquiries by explaining relevant policies and procedures, referring to factual information.
• Handle members’ complaints or requests.
• Handle fees, petty cash, repair charges and miscellaneous charges accurately.
• Prepare correspondence and reports in a correct and standard documents or new formats as prescribed by the superior.
• Coordinate and liaise various parties to complete the activities smoothly.
• Shift duty is required.

The Person