Professional I, Supply Chain Customer Services GC

Responsibilities :

Answer in-coming telephone calls from Retailers Sales Representatives consumers etc. and provide quality service and solutions.

Perform basic order management function :

a) Track and maintain orders and order entry includes prop order return order credit / debit memo comp order etc.

b) Resolve credit issues and allocation holds. Ensure accurate and timely delivery of products to accounts.

Represent Responsible for monthly reporting and analysis

Handle all aspects of returns and claims interfacing with the customer and all internal stakeholders.

Communicate professionally efficiently and tactfully with customers sales representatives and related parties through verbal and written communication.

Requirements : University or above

Fluent in English

1-year consumer complaint handling experience

Ability to handle difficult consumer complaint independently

Customer service or order management experience in FMCG industry is a plus

Ability to coordinate multiple tasks simultaneously and work within a team and across functions

Detail oriented & good organization skills

Strong communication skills.

Required Experience :

Unclear Seniority

Key Skills

Close Protection,Credit Control,Customer Service,Government,Analytics

Employment Type : Full-Time

Experience : years

Vacancy : 1