The West Kowloon Cultural District Authority welcomes exceptional talent with a passion to realise the vision and mission of making the West Kowloon Cultural District a prime local and international destination for arts, culture and entertainment.
You will be responsible for:
selling and dispatching tickets and related products using WKCDA’s computerised ticketing system, and issuing prepaid tickets to patrons during performance incomings;
fielding general enquiries and customer feedback in line with the Ticketing team’s Customer Service Policy and Procedures handbook;
capturing patron data wherever possible, in strict observance of regulatory directives;
executing routine tasks and duties at all times within operational guidelines, especially in matters relating to financial transactions and payment card industry (PCI) compliance;
maintaining open lines of communication with colleagues on all issues relating to ticket sales and customer service; and
handling ad-hoc tasks as assigned.
You should:
possess secondary school qualification or above;
preferably have 1 year of relevant experience in a cash-handling or customer-focused environment;
be patient and polite under pressure particularly during busy periods;
be a confident and effective communicator, with a good telephone manner;
be prepared to work weekend and public holiday hours according to the duty roster assigned as shift duty is required;
be proficient in written and spoken English and Chinese. Proficiency in other languages is an advantage; and
provide at least 2 days’ availability to work per week.
Temporary Ticketing Assistant (Part-time) • Hong Kong
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