Temporary Ticketing Assistant (Part-time)

The West Kowloon Cultural District Authority welcomes exceptional talent with a passion to realise the vision and mission of making the West Kowloon Cultural District a prime local and international destination for arts, culture and entertainment.

You will be responsible for :

selling and dispatching tickets and related products using WKCDA’s computerised ticketing system, and issuing prepaid tickets to patrons during performance incomings;

fielding general enquiries and customer feedback in line with the Ticketing team’s Customer Service Policy and Procedures handbook;

capturing patron data wherever possible, in strict observance of regulatory directives;

executing routine tasks and duties at all times within operational guidelines, especially in matters relating to financial transactions and payment card industry (PCI) compliance;

maintaining open lines of communication with colleagues on all issues relating to ticket sales and customer service; and

handling ad-hoc tasks as assigned.

You should :

possess secondary school qualification or above;

preferably have 1 year of relevant experience in a cash-handling or customer-focused environment;

be patient and polite under pressure particularly during busy periods;

be a confident and effective communicator, with a good telephone manner;

be prepared to work weekend and public holiday hours according to the duty roster assigned as shift duty is required;

be proficient in written and spoken English and Chinese. Proficiency in other languages is an advantage; and

provide at least 2 days’ availability to work per week.