Your Purpose
At Decathlon, great service is our sport. As a Customer Service Advisor , you are the front-line expert who handles transactions, returns, complaints , and delivers a smooth, joyful experience to every user.
What You’ll Be Doing
- Own the cashier and service desk zone
- Manage returns, refunds, exchanges, and resolve user issues
- Support Click & Collect, eCommerce, and Delivery services
- Keep track of cash handling accuracy and systems updates
- Collaborate with teammates during store opening / closing
- Take part in layout, stock, and omnichannel service operations
Requirements
Friendly, calm, and solution-focusedGood communicator and enjoy working with peopleDetail-oriented, reliable, and accurate with systemsFlexible with working hours (including weekends / public holidays)Experience in customer service or retail is a plusBenefits
Why Join Us?
We believe in growing together. Here's what you’ll enjoy as a Decathlon teammate :
Performance Bonus based on your team’s resultsStaff Discount on all Decathlon productsMonthly Sports Allowance to support your active lifestyleHealth Insurance Coverage (medical & dental)Birthday Leave, Wedding Leave, and Paid Annual LeaveMPF + Company Shareholding SchemeContinuous training and career development , locally and globallyLet’s Make Every Visit Memorable
Love helping people and solving problems? Apply now and bring sport to life with us.