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Customer Service Advisor - Full-time (Mong Kok Store)

Customer Service Advisor - Full-time (Mong Kok Store)

Decathlon Hong KongHong Kong, Hong Kong, HK
30 天前
职位类型
  • Quick Apply
职位描述

Your Purpose

At Decathlon, great service is our sport. As a Customer Service Advisor , you are the front-line expert who handles transactions, returns, complaints , and delivers a smooth, joyful experience to every user.

What You’ll Be Doing

  • Own the cashier and service desk zone
  • Manage returns, refunds, exchanges, and resolve user issues
  • Support Click & Collect, eCommerce, and Delivery services
  • Keep track of cash handling accuracy and systems updates
  • Collaborate with teammates during store opening / closing
  • Take part in layout, stock, and omnichannel service operations

Requirements

  • Friendly, calm, and solution-focused
  • Good communicator and enjoy working with people
  • Detail-oriented, reliable, and accurate with systems
  • Flexible with working hours (including weekends / public holidays)
  • Experience in customer service or retail is a plus

    • Benefits

    Why Join Us?

    We believe in growing together. Here's what you’ll enjoy as a Decathlon teammate :

  • Performance Bonus based on your team’s results
  • Staff Discount on all Decathlon products
  • Monthly Sports Allowance to support your active lifestyle
  • Health Insurance Coverage (medical & dental)
  • Birthday Leave, Wedding Leave, and Paid Annual Leave
  • MPF + Company Shareholding Scheme
  • Continuous training and career development , locally and globally

    • Let’s Make Every Visit Memorable

    Love helping people and solving problems? Apply now and bring sport to life with us.

    为此搜索创建职位提醒

    Customer Service • Hong Kong, Hong Kong, HK

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