Associate / Senior Associate, Research

At Lalamove, we believe in the power of community. Millions of drivers and customers use our technology every day to connect with one another and move things that matter. Delivery is what we do best and we ensure it is always fast and simple. Since 2013, we have tackled the logistics industry head on to find the most innovative solutions for the world’s delivery needs. We are full steam ahead to make Lalamove synonymous with delivery and on a mission to impact as many local communities we can. We have massively scaled our efforts across Asia and now have our sights on taking our best in class technology to the rest of the world. And we are looking for talented professionals to join us in this journey!Lalamove is seeking a strategic Research candidate to join our BI and Research team. This role supports the Research & Strategy function by conducting market, on ground field research, user research, and industry research to inform business decisions. The position is execution-heavy and works closely with senior researchers, strategy, and leadership teams to deliver structured insights.

Key Responsibilities

• 1. Global Macro & Market Research
• Track global and regional economic, regulatory, and geopolitical trends impacting logistics and on-demand delivery
• Support regional market assessments and expansion opportunities
• Conduct scenario planning to anticipate potential market disruptions
• 2. Competitive & Industry Intelligence
• Monitor competitor offerings, pricing, partnerships, and funding activity
• Research logistics, delivery, transportation, and adjacent industries to identify trends and disruptive innovations
• Maintain trackers and share actionable insights across teams
• 3. User & Field Research
• Conduct user interviews, surveys, and field visits to understand customer behaviors, needs, and pain points
• Observe and gather insights from real-world logistics and delivery operations
• Translate qualitative and quantitative findings into actionable recommendations for product, operations, and strategy teams

Qualifications & Experience

To all candidates- Lalamove respects your privacy and is committed to protecting your personal data.This Notice will inform you how we will use your personal data, explain your privacy rights and the protection you have by the law when you apply to join us. Please take time to read and understand this Notice. Candidate Privacy Notice : We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.