Operations Excellence Assistant Manager

Job brief

The Operations Excellence Assistant Manager supports the optimization and streamlining of operational processes within the organization. This role is to support the Operations Excellence Senior Manager in leading and overseeing operational excellence initiatives and to support in driving efficiency across various departments within the organization.

Responsibilities

The Employee will :

Supports in optimizing and streamlining operational processes, performance analysis, sustainable improvement, change management and cross functional collaborations

Assists in the design, implementation and monitoring of key performance indicators (KPIs)

Analyses and identifies inefficiencies and bottlenecks in business operational standards and processes

Supports in establishing and monitoring key performance indicators for strategic action planning

Facilitates change management initiatives and coordinates the rollout of process improvements across the organizations

Develops and maintains SOPs and performance monitoring tools to ensure consistency and compliance

Proactively engages and collaborates with cross-functional teams / stakeholders and facilitate communication to provide updates, insights and recommendations.

Participates in the business initiatives and drive efforts that improve operational effectiveness and customer experience.

Responsible to maintain data accuracy to support in decision-making

Prepares and presents analytical reports and dashboards to supervisor or management

Supports the Operational Excellence team on ad hoc projects and improvement workshops as needed.

Required Qualifications, Capabilities, And Skills

Graduate in business management, financial audit, business administration or related field

Minimum three years of experience in operations or process improvement

Preferred Qualifications, Capabilities, And Skills

Project management skills

Strong background in business transformation and change management

Strong analytical and problem-solving skills

Excellent communication and presentation skills

Proficient in English and Chinese, both in writing and speaking

Mature mindset, able to work independently as well as in a team.

Excellent communication and interpersonal skills to deal with different stakeholders effectively. Know the right questions to ask to ensure his / her own understanding and enable challenge

A “can do” attitude and willing to go extra mile

Proficient in English and Cantonese, both in writing and speaking

Legal / company secretarial qualification is an advantage

About IP&E GBA

From 1 July 2021, IP&E GBA acquired EssoLPG and become the authorized Esso / Mobil LPG Brand Licensee in Hong Kong and Macau.

As a licensee of Esso / Mobil Gas, we are committed to offering you high-quality products and value customer experience through our extensive distribution network, intensive industry expertise and professional customer service representative continuously. We also have a strong commitment to sustainable development. In the future, we will put effort into maintaining a balance between making profit and fulfilling the company’s responsibilities towards the community and environment.