Client Relations Associate (Mandarin Speaking)

We believe that entrepreneurs are society's problem solvers. They see opportunities in complexities and drive us towards progress. Osome doesn't want entrepreneurs to be distracted from the important task of searching for the best solutions. By letting us handle all the routine tasks, entrepreneurs can focus on driving their business forward.

We're Osome  - an international fintech startup making the lives of entrepreneurs easier. We help thousands of businesses kick admin, accounting and bookkeeping out of their day-to-day, so they can spend more time on what's important to them. We've developed a unique solution that combines SaaS with a human-in-the-loop approach to provide full-fledged services in real-time.

Our team stretches across 5 countries and is composed of 450+ amazing employees, and we’re still growing! In 2021 we raised $16m in Series A funding to continue our exponential growth, with ambitious goals and objectives in place for 2022.

To support our ambitious growth plans, we’re looking for smart talents who are excited about joining our young and energetic team, and ready to take on the challenge of a lifetime. Here at Osome, we provide an inclusive and collaborative environment, offering a promising career plan. You can expect to be rewarded for your contribution.

What you'll do :

⭐ Lead proactive client engagement to ensure client service loyalty and continuity

⭐ Communicate with clients in a professional, concise, and effective manner

⭐ Identify and flag any client concerns, if any, for immediate resolution

⭐ Liaise with operational teams to resolve client concerns

⭐ Maintain accurate and timely information within the company CRM database

⭐ Respond to retention and cross-sales conversations and provide accurate and detailed information to guide clients in the best way possible

⭐ Support and drive revenue retention and growth

⭐ Communicate product or service rollouts to clients as needed

⭐ Support ad hoc initiatives and tasks as needed

Who you are :

⭐ Experience in quota-carrying renewal / sales role

⭐ Strong client-facing acumen

⭐ Excellent communication skills (managing escalations, managing difficult conversations)

⭐ Proficient in handling a high volume of accounts

⭐ Proven track record in preventing churn

⭐ Ability to work independently and in a team

⭐ Adaptability to a fast-paced and dynamic environment

⭐ Experience in process building and implementation will be an advantage

Our Benefits 🙌

Osome grows alongside you, but we already have a few perks :

⭐ Competitive salary

⭐ Multi-cultural environment to enhance your global perspective.

⭐ Learning opportunities and mentorship from peers and leaders, including a yearly continuous professional development budget

⭐ Flexible working arrangement

Equal Opportunity Statement

At OSOME, creating a culture where individuals of all backgrounds feel comfortable matters.

Everyone who applies will receive fair consideration for employment. We do not discriminate based on race, colour, religion, sex, sexual orientation, age, marital status, gender identity, national origin, disability, or any other applicable legally protected characteristics in the location in which the candidate is applying. We want to ensure that we represent the diversity of talent in the society we live in today.

If you have any accessibility requirements that would make you more comfortable during the application and interview process, please let us know so that we can support you.

To find out more about Osome, please visit  https : / / osome.com / hk /  or follow us on  Instagram ,  Facebook  and  LinkedIn .