Senior Travel Retail Manager
HermesHong Kong, HK30 天前
职位描述Support the Travel Retail Director in defining the Travel Retail vision and strategies and lead the retail and service support teams with guidance to convert the vision into achievable goals. Define precise objectives and retail KPIs for the team and monitor progress throughout the year Lead the teams' service excellence effort, allowing customers to discover our creations in the best possible environment Conduct regular meetings with the Store Managers to unite the whole network around a common vision, encouraging exchanges of best practices and ensuring consistency Structure the organization of retail activity and allocate responsibilities Collaborate with related departments to ensure the quality of the aesthetic aspects of our retail stores Support negotiations with landlords (location, contractual terms), submit and obtain necessary internal approvals (Head Office) and support the construction phases in the respect of the project planning and Capex Collaborate with Customer Experience team in animating the store Plan and set the annual budget, re-estimate and B+2 for both sales and expenses in collaboration with the Finance team Elaborate with each Store Manager, targets of sales turnover, product mix, stock for which an annual commitment is set within the budget framework Design and monitor weekly / monthly KPIs, and implement data-driven, efficient and agile commercial strategies to reach these targets Define the retail strategy in line with the global Travel Retail strategy, ensuring stock optimization throughout all distribution channels Plan and set the OTB, product mix and inventory level for Podium and Preview Buy in collaboration with Merchandising team Participate to the Podium buying (including podium and preview in France several times a year, if applicable) Build a talented team by recruiting, developing, and retaining high-quality staff helping them to reach their full potential Collaborate with HR and Store Managers to anticipate the needs in recruitment, training, mobility, talent management, compensation policy and disciplinary issues Maintain synergy, a cohesive and cooperative work environment through team building and motivation Execute Annual Staff Sales for Mid pac region with collaboration with the HR team and local retail team Establish and maintain positive relationships with Retail Partners and landlords Tertiary educated with at least 10 years of relevant management experience in high-end fashion, luxury industry, candidate with experience in working with retail partner would be preferred. Able to manage team remotely, regional experience will be appreciated. Result oriented and with hands-on store and operations management experience Solid interpersonal and communication skills Ability to drive performance and inspire growth in a fast-changing environment Customer-centric with good business acumen and solid analytical skills Very good planning and organization skills with attention to details and quality Excellent spoken and written English and Cantonese / Mandarin. French is a plus Hands-on computer knowledge of MS office Frequent travel
General Mission
- Develop and execute the sales and service strategy, defining a 3-year plan and achieving the annual targets and goals
- Ensures consistency across the region in terms of retail strategy, customer service and all topics linked to the Hermès business activity and image in the region.
- Elevate Hermès Travel Retail in all aspects including talents caliber, supporting structure and retail performance to the next level
Main Responsibilities
Retail Management
Sales and Budget Planning and Management
Buying
Human Resources
Requirements & Capabilities :
#LI-IL1"Créateur, artisan et marchand d'objets de haute qualité, Hermès est, depuis 1837, une maison française, familiale et indépendante qui emploie près de 25 185 collaborateurs dans le monde. Animé par un esprit d'entreprendre continu et une exigence constante, Hermès cultive la liberté et l'autonomie de chacun grâce à un management responsable. L'entreprise perpétue la transmission de savoir-faire d'exception par un ancrage territorial fort dans le respect des hommes et de la nature - source de matières d'exception. Seize métiers artisanaux irriguent la créativité de la maison dont les collections rayonnent dans près 300 magasins dans le monde."
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Senior Manager • Hong Kong, HK
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