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System Support Engineer - Service Team
nextRolesHong Kong, Hong Kong, HK30 天前
职位类型
- Quick Apply
职位描述VTC Graduate / F.5 or above, with at least 2 years experience in computer networking. Able to provide good customer service & communication skill. Familiar with Microsoft products. Hardworking with team work spirits. Less-experienced of Fresh Graduates will be considered.
We are seeking a dedicated and knowledgeable System Support Engineer to join our dynamic Service Team.
Responsibilities
- Diagnose and resolve hardware & networking issues for clients.
- Provide timely technical support and assistance via various channels including phone, email, and chat.
- Document all support interactions and maintain accurate records of support tickets.
- Monitor system performance and proactively address potential issues before they affect users.
- Collaborate with cross-functional teams to improve systems and processes.
- Conduct training sessions for users on software and system usage best practices.
- Stay up-to-date with the latest technology trends and product updates to provide informed recommendations.
Requirements
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Service Engineer • Hong Kong, Hong Kong, HK
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