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Incident Technician

Incident Technician

Axiom TechnologiesHong Kong
30 天前
职位描述

Axiom Technologies is a Global IT Services partner supporting medium to large-scale enterprises. Please visit our website for more information about what we do at

We are looking for a capable resource to coordinate ranging from simple activities to more complex plans. This role will provide onsite / on-call assistance to end-users within the organisation’s desktop computing environment in a timely and accurate fashion to ensure optimal service delivery.

Job Description :

  • Responsible for resolving incidents and requests that have been escalated from Level 1.Software installation.
  • Troubleshoot, repair, and maintain software applications & infrastructure.
  • Escalation from the Helpdesk for application support including in-house, 3rd party applications and market data applications.
  • Provide support for operating system drivers, software and firmware.
  • Provide support to users for home connection and work-from-home set up — Firm laptop or personal laptop + virtual machine.
  • Create and maintain support documentation.
  • Interacting with other support groups (local and global) within the firm across multiple platforms.
  • Record and manage all incidents and requests in ticket-tracking system.
  • Proactively inform management of trends, significant problems and expected delays.
  • On-call – Participate in rotating schedule providing afterhours and weekend support.
  • Take initiative to stay current on technology and participate in training programs.
  • Be proactively responsive to multiple mediums of communication platforms such as E-mail, Microsoft Teams, Skype, Symphony, Jive, etc.
  • Excellent communication, interpersonal and customer care skills.
  • Ability to work under pressure and on tight timescales.
  • Experience using help desk call management system.
  • Technical grasp of a wide range of applications both in house and 3rd party applications.

Experience in a similar role

5 years + of relevant experience

What next?

If you are looking for that next challenge in your career and wish to apply for this role, please forward your resume to @.

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Incident Technician • Hong Kong

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