Greet and interact with customers in a professional manner
Identify needs, product interest and enquiries of arriving customers
Reassure customer acknowledge on the timeline, that they will be served by the next available staff
Ensure sales team members availability and ready to serve the customers
Handle and manage any potential queue issues, provide amenity to queuing customer if needed
Arrange and verify walk-in customers’ appointment
Maintain good communication with the team, escort customers entering the store and ensure them without having left unattended
Provide feedback to in-charge on queue and Tally management
Update customer appointments throughout the day and record accordingly
Recognize each VIP customers and greet them by their name
Serve aftersales and Web-To-Shop customers
Support cashier job duty when no other available staff
Assist in general store operations and activities Requirements :
Relevant work experience in retail sales / stock management / customer service field
Cheerful, helpful and ability to perform company’s standard of customer service
Assertive and possess good understanding of floor operations
Proactive, good team player, good communication skill
Good common sense on problem-solving
Fluent in both verbal and written English, Cantonese, and Mandarin
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Service Executive • Hong Kong SAR
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