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Service Executive

Service Executive

HermèsHong Kong SAR
11 小时前
职位描述

Responsibilities :

  • Greet and interact with customers in a professional manner
  • Identify needs, product interest and enquiries of arriving customers
  • Reassure customer acknowledge on the timeline, that they will be served by the next available staff
  • Ensure sales team members availability and ready to serve the customers
  • Handle and manage any potential queue issues, provide amenity to queuing customer if needed
  • Arrange and verify walk-in customers’ appointment
  • Maintain good communication with the team, escort customers entering the store and ensure them without having left unattended
  • Provide feedback to in-charge on queue and Tally management
  • Update customer appointments throughout the day and record accordingly
  • Recognize each VIP customers and greet them by their name
  • Serve aftersales and Web-To-Shop customers
  • Support cashier job duty when no other available staff
  • Assist in general store operations and activities Requirements :
  • Relevant work experience in retail sales / stock management / customer service field
  • Cheerful, helpful and ability to perform company’s standard of customer service
  • Assertive and possess good understanding of floor operations
  • Proactive, good team player, good communication skill
  • Good common sense on problem-solving
  • Fluent in both verbal and written English, Cantonese, and Mandarin
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Service Executive • Hong Kong SAR

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