Chubb Life HK- Senior System Analyst

This is a position in IT with 2 key roles : one is to manage existing legacy document generation and dispatching software, another one is to revamp and transform existing software to modern customer communication management software. As a Senior System Analyst of the team, you will work closely with the IT manager and business users in software development, system upgrade, modernization and maintenance, with focus on document generation, dispatching and customer communication. You will be responsible to technical management of various applications, and deep dive into the applications and the business processes, to assess the proper solution to support the business, with up-to-date technology. You will work with various stakeholders including business users, to ensure the solution aligns with business objectives.

Responsibilities

• Responsible to existing application maintenance and management, and participate in IT projects, from requirements gathering to implementation and post-implementation support, with focus on document generation, dispatching and customer communication management.
• Analyze business requirements and translate them into technical specifications for system design and development.
• Conduct system design reviews and provide recommendations for improving system efficiency, scalability, and reliability.
• Assist in managing relationships with external vendors, including performance monitoring and issue resolution.
• Work closely with cross-functional teams and external vendors to ensure alignment between business requirements and technical solutions.
• Participate in system testing and quality assurance activities to ensure deliverables meet specified requirements and standards.
• Support BAU and day-to-day operation of existing applications, response to incident and follow-through issues and problems. Provide technical expertise and guidance to other members and stakeholders.

Requirements