Service Manager / Engineer

The Company

A well-established IT services provider recognized for delivering enterprise-grade infrastructure and managed solutions to clients across diverse sectors including government and commercial enterprises. The company is known for its commitment to service excellence and innovation in IT systems and support.

The Team

Youll be joining a high-performing technical support team that specializes in mission-critical systems including virtualization storage networking and hybrid cloud technologies. The team is passionate about delivering timely and effective IT support while continuously striving to enhance technical capabilities and service quality.

Job Responsibilities :

• Provide technical support to customers to troubleshoot and fix technical problems of IT systems covering servers storage virtualized platforms HCIs backup & recovery network solutions Windows and Linux systems and popular system management tools.
• Identify and resolve customers problems effectively and efficiently to help customers restore their IT services in a timely manner.
• Lead in efficient communication and coordination with customers and vendors to resolve complex technical problems for quick resolution.
• Lead and coach a team of support engineers to provide high-quality support to our customers ensuring meeting committed SLAs.
• Manage and ensure proper closure of support cases following ISO20000 guidelines.
• Chart the technical development of team members to meet new needs in IT solutions.
• Provide support in presales activities including solution presentation proposal composition and demonstration.

Job Requirements :

Attractive compensation packages including shift allowances will be offered to successful candidates.

The Contact

Interested candidates please send your CV to

Key Skills

Debugging,Computer Networking,ConnectWise,PKI,PowerShell,Windows,C#,Automotive Diagnostics,Medical Imaging,Azure,Technical Support,Troubleshooting

Employment Type : Full Time

Experience : years

Vacancy : 1