Senior Customer Services Officer / Relationship Manager - Insurance

We are currently seeking a high-caliber talent to join our CS team as a Relationship Manager .

Responsibilities :

• Handle inbound / outbound customer inquiries, and resolve client issues in a professional and timely manner
• Collaborate with sales team on potential business opportunities
• Manage product inquires and enrollments from the Online-to-Offline (O2O) platform
• Handle after-sales services, such as policy confirmation calls, and up- / cross-selling of other products
• Cultivate and manage long-term relationships with clients, assist in sales processing and follow-up
• Support occasional face-to-face (F2F) sales, administration, and events as per business needs
• Execute ad-hoc engagement projects when required, such as roadshows and retention programs
• Prepare regular performance reports and analysis for management review
• Perform other assigned ad-hoc duties

Work Hours & Location :

Requirements :

We Offer :

HKT is an equal opportunity employer and welcomes applications from all qualified candidates. Information provided will be treated in strict confidence and will only be used for recruitment-related purposes. Personal data provided by job applicants will be used strictly in accordance with the employer's privacy statement (), a copy of which will be provided immediately upon request.