System Support Engineer - Service Team

We are seeking a dedicated and knowledgeable System Support Engineer to join our dynamic Service Team.

Responsibilities

• Diagnose and resolve hardware & networking issues for clients.
• Provide timely technical support and assistance via various channels including phone, email, and chat.
• Document all support interactions and maintain accurate records of support tickets.
• Monitor system performance and proactively address potential issues before they affect users.
• Collaborate with cross-functional teams to improve systems and processes.
• Conduct training sessions for users on software and system usage best practices.
• Stay up-to-date with the latest technology trends and product updates to provide informed recommendations.

Requirements