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Jobs in Hong Kong

Last updated: 30+ days ago
Manager, CRM and Digital Marketing Solutions

Manager, CRM and Digital Marketing Solutions

West KowloonHong Kong
Full-time
The West Kowloon Cultural District Authority welcomes exceptional talent with a passion to realise the vision and mission of making the West Kowloon Cultural District a prime local and internationa...Show moreLast updated: 30+ days ago
抽血員 / 化驗室助理 (Phlebotomists / Medical laboratory Assistant) (Full time / Part time)

抽血員 / 化驗室助理 (Phlebotomists / Medical laboratory Assistant) (Full time / Part time)

明報網站Hong Kong, Hong Kong
Phlebotomists / Medical laboratory Assistant) (Full time / Part time).Form 5 or above, 1 year working relevant experience preferred. Completed Course in Fundamental Venipuncture Techniques.Attractiv...Show moreLast updated: 30+ days ago
Secretary (Part-time)

Secretary (Part-time)

SwireHKSAR, HK
Part-time
A highly-diversified and global corporation, the Swire Group’s businesses encompass property, aviation, beverages and food chain, as well as marine and trading & industrial activities.Its core busi...Show moreLast updated: 30+ days ago
Director, Information Security Management, Enterprise Technologies & Services (ETS)

Director, Information Security Management, Enterprise Technologies & Services (ETS)

ManulifeHong Kong
Full-time
The ETS Asia Control Integrity team is the security and compliance team under the ETS Asia Umbrella.The team performs security assessments for new technologies and new projects, in addition to perf...Show moreLast updated: 30+ days ago
FCRCO Executive Director / Vice President

FCRCO Executive Director / Vice President

Morgan StanleyHong Kong
FCRCO Executive Director / Vice President.Non-Japan Asia-Hong Kong-Hong Kong-Hong Kong.Central FunctionsEmployment Type : Full TimeJob Level : Executive Director. Morgan Stanley is a leading global finan...Show moreLast updated: 30+ days ago
Assistant Customer Experience Operations Manager

Assistant Customer Experience Operations Manager

China Mobile International LimitedHK
Assistant Customer Experience Operations ManagerHeadquartersHKCloud Product CenterMiddleApply.Design and Optimization the user experience and for mCloud platform, provide high quality GUI design ti...Show moreLast updated: 30+ days ago
Customer Service Manager, Customer Contact Centre

Customer Service Manager, Customer Contact Centre

Company 28 - Manulife (International) LimitedHong Kong
Full-time
The customer is the focus of everything we do, and millions of end users rely on our products daily.We believe in the value of empowering Customer Service Manager, Customer Contact Centre with the ...Show moreLast updated: 30+ days ago
Technical Lead (Data Migration) - Banking (60-70k + DB)

Technical Lead (Data Migration) - Banking (60-70k + DB)

AmbitionHong Kong, Hong Kong
Permanent
My client is a regional banking institution with expanding and concrete business in HK.Lead and drive bank-wide data migration projects. Execute data mapping, analysis, cleansing, migration and reco...Show moreLast updated: 30+ days ago
Associate Professor / Assistant Professor of Teaching, Department of Finance

Associate Professor / Assistant Professor of Teaching, Department of Finance

Lingnan UniversityHong Kong
Hong Kong Special Administrative Region (HKSAR) with the longest established tradition among the local institutions of higher education. Lingnan University is a global leader in providing quality ed...Show moreLast updated: 30+ days ago
Senior IT Manager, PropTech

Senior IT Manager, PropTech

KOS InternationalHong Kong
Permanent
Our client is a well-known conglomerate which has developed state-of-the-art, forward thinking technology targeting the local and overseas market. As part of the company's aggressive expansion plan,...Show moreLast updated: 30+ days ago
Resident Assistant Clerical Officer (Labour Relations)

Resident Assistant Clerical Officer (Labour Relations)

ArupHong Kong
Full-time
We now invite applications for the following resident site staff position for Contract No.GE / 2023 / 20 – Ground Investigation Works at Northern New Territories (Northwest) (2023-25).This 24-month pro...Show moreLast updated: 30+ days ago
Corporate Communications APAC, Associate

Corporate Communications APAC, Associate

JPMorgan Chase & Co.Hong Kong
Full-time
Our team focus on strategically planning corporate communications strategies to facilitate effective information flow both internally and externally. We play an important role to ensure consistent m...Show moreLast updated: 30+ days ago
Chubb Life : Regional Information Security Specialist

Chubb Life : Regional Information Security Specialist

CHUBBHong Kong
The (RISO) Regional Information Security Specialist will have coverage accountability for a portfolio of assigned country businesses, where Chubb Life operates. The incumbent will be responsible for...Show moreLast updated: 30+ days ago
Associate / Vice President, FX Trading Desk, Global Markets Division for Asia

Associate / Vice President, FX Trading Desk, Global Markets Division for Asia

MUFGHong Kong
Full-time
Do you want your voice heard and your actions to count?.Discover your opportunity with Mitsubishi UFJ Financial Group (MUFG), the 7th largest financial group in the world.Across the globe, we’re 16...Show moreLast updated: 30+ days ago
Workday HCM Consultant

Workday HCM Consultant

AlightHong Kong, Hong Kong
As a Workday HCM Consultant, you will be responsible for a range of activities including : .Working closely with the client to understand business requirements and designing, building, configuring an...Show moreLast updated: 30+ days ago
HR Manager (Human Resources) - Renowned Chinese Corporate Bank

HR Manager (Human Resources) - Renowned Chinese Corporate Bank

JAC RecruitmentHong Kong SAR
HK$300,000.00–HK$400,000.00 yearly
Permanent
Our client is a Renowned Chinese Corporate Bank.They are looking for candidates to join as a HR Manager (Human Resources). Bank's Brand Building / Employees Relations / Event Planning.Strong in...Show moreLast updated: 30+ days ago
Data Scientist - Hong Kong - (M / F)

Data Scientist - Hong Kong - (M / F)

KEYTEOHong Kong, Hong Kong
KEYTEO Hong Kong is hiring a new permanent Consultant to work as Data Scientist for a project at one of our clients in the financial industry. The Consultant will work full time onsite at the client...Show moreLast updated: 30+ days ago
SAINT LAURENT Department Manager

SAINT LAURENT Department Manager

Yves Saint Laurent (HK)Hong Kong
Full-time
This position is assisting the Store-in-charge to lead store team for Saint Laurent, guide them to generate high sales turnover as well as promote customer loyalty. Taking part in people management,...Show moreLast updated: 30+ days ago
Associate Butler

Associate Butler

Rosewood Hong KongHong Kong SAR
Press space or enter keys to toggle section visibility.Rosewood Hong Kong celebrates a culture in which Rosewood Associates are inspired to look at life a little differently, through a lens of limi...Show moreLast updated: 30+ days ago
(Assistant) Project Manager (Shatin Projects)

(Assistant) Project Manager (Shatin Projects)

The Hong Kong Jockey ClubHong Kong
Our Property Department is committed to providing integrated, customer-centric, sustainable and cost effective asset management, development management, project management and facilities management...Show moreLast updated: 30+ days ago
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Manager, CRM and Digital Marketing Solutions

Manager, CRM and Digital Marketing Solutions

West KowloonHong Kong
30+ days ago
Job type
  • Full-time
Job description

The West Kowloon Cultural District Authority welcomes exceptional talent with a passion to realise the vision and mission of making the West Kowloon Cultural District a prime local and international destination for arts, culture and entertainment.

You will be responsible for :

leading as the technical solution owner of CRM and digital marketing solutions to oversee the membership and digital marketing operations, monitor service levels, identify areas for improvement, and manage the service providers to ensure all services meet the Authority's standards for the service level and operational requirement;

collaborating with the CRM business owner and stakeholders to ensure the CRM and related solutions optimally and robustly support the membership operations;

managing and supporting the marketing automation solutions to facilitate the business operation of digital marketing;

collaborating with the IT Data and Analytics team to ensure data definitions of membership and customer engagement data are well-defined and compatible with the design of the data lake;

facilitating the data integration process to ensure customer and user-journey-related data are seamlessly ingested into the enterprise data lake;

managing, supporting, and troubleshooting operation issues in CRM and related applications, escalate the issue to supporting parties (internal / external), investigate root causes and file RCA report;

collaborating with the BAU Sustainment manager to ensure the application design and technology stack are up-to-date and working as expected;

ensuring the application is well-tested by being a key source of technical input to the QA plan and work with the QA Manager to design and set up the regression test details;

managing the CRM and digital marketing solutions life cycle at various stages and work with the Solution Architect to ensure the application design is aligned with architectural principles and approved by the Architecture Governance Board;

managing the application development cycle to ensure new features, solutions, and bug fixes are delivered as per quality aligned with business units, and the changes are well-tested and reviewed according to related governance policies;

collaborating with other IT teams to ensure applications across the Authority’s application landscape are seamlessly and smoothly integrated;

reviewing the existing CRM solution design, workflow, and daily operation issues, identify the areas for deep fixing solutions and on-going performance improvement. Lead the team in executing the improvement plans;

developing robust and constructive relationships with business owners and stakeholders.  Be a role model in bringing solutions or countering better suggestions to untangle conflicting or diverging settings;

proactively staying abreast of CRM and digital marketing solutions and related technologies innovation trends, and reach out to solution architects to ensure related solution roadmaps stay relevant and updated to support increasing demand from business units;

collaborating with IT, Finance partners to ensure budget custodianship on CRM and digital marketing solutions budget; and

participating in ad hoc projects and duties as assigned by the Authority.

You should :

possess a recognised university degree in Computer Science, Information Systems or equivalent;

have minimum of 8 years of working experience, with at least 4 years of hands-on experience in project management, implementation, deployment and development in CRM solutions, such as Salesforce, Microsoft Dynamics, and HubSpot;

have experience in marketing automation solutions is a significant advantage;

have experience in implementation and post-implementation support of cloud-based (SaaS) and mobile applications;

be a root-cause-oriented problem solver. Strong analytical skills, with the ability to analyse data, identify insights, and make data-driven decisions;

be a proven team player with a mature and positive attitude, self-motivated and able to work independently;

have experience in managing and maintaining relationships with vendors and service providers, as well as establishing vendor selection criteria, performance monitoring, issue resolution, and ongoing support;

have excellent in building robust, trust-based working relationship through collaboration and interpersonal skills;

have experienced in working with senior business stakeholders;

have excellent in prioritizing tasks and time management.  Able to work in a fast-paced, dynamic environment and adapt to changing business needs;

have strong project management skills. (Certified PMP / PSM is preferred but not mandatory);

have a track record of authoring and maintaining well-organized documentation accountable for by this role, covering the entire lifecycle of applications and solutions; and

be proficient in written and spoken English, Chinese, and Mandarin. Skillful in adopting different communication protocols targeting different target audiences.