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Claims Officer / Claims Assistant (Claims Support / Data Analytics)

Zurich Insurance CompanyHong Kong, HK

30+ days ago

Job description

Job Summary

Support the identification and implementation of digital transformation opportunities across the organization
Collaborate with senior team members to design and deploy innovative solutions using emerging technologies

Job Accountabilities

Data analytics and predicative modeling

oCreation of dashboards and visualizations tools that could facilitate better communication on the findings to key stakeholders to track and measure performance against agreed KPIs

oUtilize advanced analytics techniques to uncover insights and trends in claims data to support senior management in performance improvement & drive strategic decision-making align with company mission

oAnalyze data and generate actionable insights with SQL, Python, or R

oResearch externally for primary data sources, select relevant information in supporting & enriching data analytics

oAssist in building predictive models or machine learning solutions to solve business problems (if applicable)

Project Management & Execution

oSupport end-to-end project delivery, from planning and execution to monitoring and closure

oAssist in creating project plans, timelines, and deliverables using agile or hybrid methodologies, track project progress, identify risks, and propose mitigation strategies

oAssist in developing test cases and conducting user acceptance testing (UAT)

oValidate that solutions meet business requirements and deliver the intended value

Documentation & Knowledge Sharing

oMaintain accurate and up-to-date project documentation, including requirements, process maps, and user guides

oShare knowledge and best practices with the team to foster a culture of continuous learning

Job Qualifications

Bachelor’s degree in business administration, Information Technology, Computer Science, Data Science, or related field

Previous related work experience and / or with strong passion for career development in Insurance Claims function will be a big advantage

Basic knowledge of Python, SQL, R or other programming languages is a plus

Familiarity with machine learning concepts, data analysis, or automation tools is an advantage

Basic understanding of project management methodologies (Agile, Scrum, Waterfall) and tools (Jira, Trello, MS Project)

Strong analytical, problem-solving, and critical-thinking skills

Good communication and interpersonal skills, with the ability to work collaboratively in a team environment

Eagerness to learn, adapt, and grow in a fast-paced, innovative environment

Highly self-motivated with a strong sense of accountability and attention to details

Good command of both spoken and written English and Chinese, including Cantonese & Mandarin

Fresh graduates and / or IANG visa holders with internships, academic projects, or relevant coursework & experience will also be considered

Why Zurich

At Zurich, we like to think outside the box and challenge the status quo. We take an optimistic approach by focusing on the positives and constantly asking What can go right?

We are an equal opportunity employer who knows that each employee is unique - that’s what makes our team so great!

Join us as we constantly explore new ways to .

Location(s) : HK - Hong Kong

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Assistant Officer • Hong Kong, HK