Assistant Manager, Quality & Operation Control (Wealth Management)

Job description

Role Overview :

Perform operational duties and documentation check on Wealth Management products

Regular call quality & call monitoring support to ensure the team meeting the quality standard and comply with regulatory compliance

Support projects and operation controls for the Department

Help to prepare operation risk / compliance related report, ensure timely completion of quality control and risk assessment

Provide regular training / coaching to frontline staff on the control perspective

Compile and review operation flows from time to time

Comply with internal guideline, legal and regulatory requirements when delivering job duties

Handle Ad-hoc task assigned by management team of Quality & Operation Control +

Ideal profile :

Post-secondary education with at least 5 years’ relevant experience, preferably in banking, customer services or investment related area

Passed in HKSI Paper 1,7, 8 is preferred

Familiar with banking products & operation flow

Capable of working independently with good analytical & logical mind

Good people management, staff coaching & training skill

Capable of interacting with business partners, both internal and external

Detail minded and good team player

Excellent reading and writing communication in English

Excellent presentation / command skill in both English and Chinese