Job description
Role Overview :
Perform operational duties and documentation check on Wealth Management products
Regular call quality & call monitoring support to ensure the team meeting the quality standard and comply with regulatory compliance
Support projects and operation controls for the Department
Help to prepare operation risk / compliance related report, ensure timely completion of quality control and risk assessment
Provide regular training / coaching to frontline staff on the control perspective
Compile and review operation flows from time to time
Comply with internal guideline, legal and regulatory requirements when delivering job duties
Handle Ad-hoc task assigned by management team of Quality & Operation Control +
Ideal profile :
Post-secondary education with at least 5 years’ relevant experience, preferably in banking, customer services or investment related area
Passed in HKSI Paper 1,7, 8 is preferred
Familiar with banking products & operation flow
Capable of working independently with good analytical & logical mind
Good people management, staff coaching & training skill
Capable of interacting with business partners, both internal and external
Detail minded and good team player
Excellent reading and writing communication in English
Excellent presentation / command skill in both English and Chinese
Assistant Manager • Hong Kong