Rooms Division Training Manager

Job Responsibilities :

Responsible for developing, delivering, and coordinating rooms division departmental training programs. To ensure that employees acquire the necessary skills and knowledge to provide exceptional service to guests and meet the hotel’s operational standards.

• Identify training needs and objectives for rooms division, including front desk, housekeeping, concierge, reservations and operator.
• Develop comprehensive training programs, materials, and resources to meet these needs.
• Facilitate training sessions for room division staff through presentations, hands-on activities, and workshops.
• Educate employees on standard operating procedures, safety protocols, and emergency response plans.
• Provide training for supervisory and management staff on leadership skills, team management, and effective communication.
• Assess the effectiveness of training programs through evaluations, quizzes, and observation of employee performance.

Job Requirements :

Rooms Division certification (e.g., CRDE or equivalent)