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OK Finance - Customer Services Representative
Dah Sing Financial GroupHong Kong30+ days ago
Job descriptionSecondary education Experience in Consumer Finance / banking industry is preferable Good interpersonal and communication skills Good knowledge of MS Office With initiative, pleasant personality and willing to learn Good command of written and spoken English and Chinese
Reporting to the Branch Manager, you will be responsible for providing quality customer services to the customers.
Responsibilities
- Greet and welcome walk-in & phone-in customers according to the established service standard
- Handle customer enquiries and requests, and always seek advice from supervisor for proper handling of customer complaint as and when necessary
- Perform loan processing and administrative duties
- Assist in payment transaction such as disbursing loan proceeds and handle repayment over the counter
To meet the challenge, you should have the following qualifications and attributes :
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Customer Service Representative • Hong Kong