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Assistant Manager, Fraud Operations
Hang Seng BankHong Kong30+ days ago
Job descriptionUniversity Graduate in Business Administration, Banking, Finance or related discipline Minimum 2 years of solid experience in fraud opeations / fraud risks / investigations Ability to communicate effectively, embrace change and overcome challenges Ability to prioritize conflicting demands and problems in a dynamic environment High level of influencing skills with the ability to communicate to multiple stakeholders High proficiency in English, Chinese and Putonghua Great sense of ownership and servicing mindset to ensure efficient and effective customer service processes Experience on QC / QA / monitoring a team / audit work
WPB Fraud
We are currently seeking a high caliber professional to join our department as Assistant Manager, Fraud Operations.
Principal responsibilities
- Understand and adhere to established policies and procedures in own team
- Develop and implement strategies to prevent and reduce fraud and the identification, investigation and prosecution of all fraudulent activities
- Provide stakeholders with advice on the prioritization of fraud controls as well as an escalation route for ineffective operation
- Review and perform check off-shore team’s investigation activities on suspicious transactions, determination of holding customers liable for losses to safeguard the Bank’s interest and escalation of serious or syndicate fraud activities for further actions
- Ensure investigations are conducted in a timely manner with full adherence to service standards and timelines set by the Bank and regulators
- Provide guidance / direction to mentor members of the team or develop their skills
- Handle ad hoc projects as assigned
Requirements
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Assistant Manager • Hong Kong