WPB Fraud
We are currently seeking a high caliber professional to join our department as Assistant Manager, Fraud Operations.
Principal responsibilities
- Understand and adhere to established policies and procedures in own team
- Develop and implement strategies to prevent and reduce fraud and the identification, investigation and prosecution of all fraudulent activities
- Provide stakeholders with advice on the prioritization of fraud controls as well as an escalation route for ineffective operation
- Review and perform check off-shore team’s investigation activities on suspicious transactions, determination of holding customers liable for losses to safeguard the Bank’s interest and escalation of serious or syndicate fraud activities for further actions
- Ensure investigations are conducted in a timely manner with full adherence to service standards and timelines set by the Bank and regulators
- Provide guidance / direction to mentor members of the team or develop their skills
- Handle ad hoc projects as assigned
Requirements
University Graduate in Business Administration, Banking, Finance or related disciplineMinimum 2 years of solid experience in fraud opeations / fraud risks / investigationsAbility to communicate effectively, embrace change and overcome challengesAbility to prioritize conflicting demands and problems in a dynamic environmentHigh level of influencing skills with the ability to communicate to multiple stakeholdersHigh proficiency in English, Chinese and PutonghuaGreat sense of ownership and servicing mindset to ensure efficient and effective customer service processesExperience on QC / QA / monitoring a team / audit work