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Assistant Manager, Fraud Operations

Assistant Manager, Fraud Operations

Hang Seng BankHong Kong
30 天前
职位描述

WPB Fraud

We are currently seeking a high caliber professional to join our department as Assistant Manager, Fraud Operations.

Principal responsibilities

  • Understand and adhere to established policies and procedures in own team
  • Develop and implement strategies to prevent and reduce fraud and the identification, investigation and prosecution of all fraudulent activities
  • Provide stakeholders with advice on the prioritization of fraud controls as well as an escalation route for ineffective operation
  • Review and perform check off-shore team’s investigation activities on suspicious transactions, determination of holding customers liable for losses to safeguard the Bank’s interest and escalation of serious or syndicate fraud activities for further actions
  • Ensure investigations are conducted in a timely manner with full adherence to service standards and timelines set by the Bank and regulators
  • Provide guidance / direction to mentor members of the team or develop their skills
  • Handle ad hoc projects as assigned

Requirements

  • University Graduate in Business Administration, Banking, Finance or related discipline
  • Minimum 2 years of solid experience in fraud opeations / fraud risks  / investigations
  • Ability to communicate effectively, embrace change and overcome challenges
  • Ability to prioritize conflicting demands and problems in a dynamic environment
  • High level of influencing skills with the ability to communicate to multiple stakeholders
  • High proficiency in English, Chinese and Putonghua
  • Great sense of ownership and servicing mindset to ensure efficient and effective customer service processes
  • Experience on QC / QA / monitoring a team / audit work
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    Assistant Manager • Hong Kong

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