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Senior Claims Officer (Liability & Property / Commercial)

Zurich Insurance CompanyHong Kong, HK

30+ days ago

Job description

Job Summary

With moderate supervision to manage medium standard (moderate severity / complexity) and complex claims handling

Job Accountabilities

Responsible for the complex liability and property claims

Provide technical support to the team including work simplification and automation initiatives

Provide data analytics for Commercial portfolios

Orgranize customer meeting presentation and preparation of Powerpoint slides

Assist the Claims Manager in managerial tasks if necessary and also other ad hoc tasks

Adhere to local regulatory and governance requirements throughout the life of the claim to ensure that we make decisions using the right standards.

Compliance with customer protocols / service charter

Job Qualifications

4 years or above experience in CAR, Liability and Property claims, preferably with large and complex claims management skill

Preferably Bachelor degree or above or equivalent working experience

Achieved recognised industry standard (e.g. Snr Asso. of ANZIIF)

Experience in CAR, Liability and Property claims handling

Experience in CAR, Liability and Property claims with good customer service skill is a must

Technical knowledge of products and services

Technical claims handling knowledge of Liability and Property Insurance products

Understand local legislation and legal liability

Understand industry standards and protocol

Knowledge of claims agreements

Interpretation of policy over Knowledge and application of the litigation process

Solid experience with all major aspects of the claims adjustment process.

Good command of written & spoken English & Chinese (including Mandarin)

Data analytical skill is preferred

Why Zurich

At Zurich, we like to think outside the box and challenge the status quo. We take an optimistic approach by focusing on the positives and constantly asking What can go right?

We are an equal opportunity employer who knows that each employee is unique - that’s what makes our team so great!

Join us as we constantly explore new ways to .

Location(s) : HK - Hong Kong

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