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Guest Services Officer - Executive Floor (5-Day Work Week)
The Royal GardenHong Kong30+ days ago
Job descriptionDegree or diploma holder in Hotel Management A minimum of 2 years relevant experience in a star hotel / serviced apartment Good communication and interpersonal skills Pleasant and outgoing personality Fluent in spoken English & Mandarin Familiarity with the Opera system is an advantage Five-Day Work Week 12-day Annual Leave Discretionary Bonus Medical & Dental Plan Meal Allowance Education & Development Subsidy Birthday Gift Staff Dining Discount
Job Responsibilities
- Work on the Executive Floor operation
- Provide daily check-in, check-out & reservation duty
- Provide excellent service (including F&B service) and engagement with guests at the Crown Club
- Handle customer inquiries and complaints in a timely and professional manner. If necessary, promptly report to their superiors
- Coordinate with internal departments in order to handle requests and complaints
- Maintain the booking schedules for hotel rooms, transportation, and facilities
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Officer Officer • Hong Kong