Guest Services Officer - Executive Floor (5-Day Work Week)

Job Responsibilities

• Work on the Executive Floor operation
• Provide daily check-in, check-out & reservation duty
• Provide excellent service (including F&B service) and engagement with guests at the Crown Club
• Handle customer inquiries and complaints in a timely and professional manner. If necessary, promptly report to their superiors
• Coordinate with internal departments in order to handle requests and complaints
• Maintain the booking schedules for hotel rooms, transportation, and facilities

Job Requirements

Company's Benefits