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Call Centre Manager / Supervisor

Call Centre Manager / Supervisor

Perfect Health Clinic LimitedHong Kong
30+ days ago
Job description

Responsibilities :

  • Manage the daily running of the call center
  • Set, Monitor & Review the performance of staff, identify training needs and organize appropriate training sessions
  • Monitor team performance to ensure all call activities comply with Company rules and regulatory requirements and achieve KPI

Requirements :

  • 6 years of related experience in Call Center with at least 1 year supervisory experience
  • Experienced in Call Center management / Beauty industry will be an advantage
  • Customer-oriented with good communication skills
  • Result-oriented with strong commitment towards team KPI achievement
  • Immediate available is highly preferred
  • Candidate with less experience will be considered as Assistant Manager
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    Supervisor • Hong Kong