Set, Monitor & Review the performance of staff, identify training needs and organize appropriate training sessions
Monitor team performance to ensure all call activities comply with Company rules and regulatory requirements and achieve KPI
Requirements :
6 years of related experience in Call Center with at least 1 year supervisory experience
Experienced in Call Center management / Beauty industry will be an advantage
Customer-oriented with good communication skills
Result-oriented with strong commitment towards team KPI achievement
Immediate available is highly preferred
Candidate with less experience will be considered as Assistant Manager
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Supervisor • Hong Kong
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