Assistant Manager / Senior Officer, Claims, Employee Benefits

About FWD Group

FWD Group is a pan-Asian life and health insurance business that serves approximately 30 million customers across 10 markets, including BRI Life in Indonesia. FWD’s customer-led and digitally enabled approach aims to deliver innovative propositions, easy-to-understand products and a simpler insurance experience. Established in 2013, the company operates in some of the fastest-growing insurance markets in the world with a vision of changing the way people feel about insurance.

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The Job

Perform medical hospital claims adjudication and approval according to claim authority.

Ensure claims are settled promptly and equitably within policy terms / limits.

Assign proper allocation of duties among the subordinates.

Oversee the daily claim operation and provide support to both superiors and subordinates on day-to-day operation.

Provide training to teammates on medical knowledge and guidance on complex cases.

Handle pre-approval and settlement to service providers.

Assist in system development and enhancement.

Manage staff performance and development.

Carry out other duties as directed by the management from time to time.

The Person

Degree holder with minimum 7 years with relevant experience in medical insurance claims.

Qualification of FLMI is an advantage.

Knowledge in medical insurance.

Proficiency in MS Office (Word, Excel, PowerPoint and Chinese word processing).

Good spoken and written English and Chinese.

Supervisory skills are needed.

Candidate with less experience will be considered as Senior Officer.

We offer 5-day work, 20-22 days annual leaves, excellent learning & development opportunities and an attractive package to the right candidate.

Information collected will be treated in strict confidence and used solely for recruitment purpose. The company will retain all applications no longer than 24 months of which will be destroyed thereafter. When there are vacancies in any of our subsidiaries, holding companies, associated or affiliated companies of, or companies controlled by, or under common control with the Company during that period, we may transfer your application to them for consideration of employment. We are an equal opportunity employer. We do not discriminate on the basis of race, gender, disability or family status in employment process.