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Senior Officer (Customer Service Hotline) (Ref : CO-DTO)

Senior Officer (Customer Service Hotline) (Ref : CO-DTO)

Public Bank (Hong Kong) LimitedHong Kong
30+ days ago
Job description
  • Deliver professional customer service through answering digital banking enquiries via phone, live chat and email
  • Report suspicious fraud cases, incidents and customer feedback to respective internal counterparties timely and properly
  • Conduct market surveys and obtain market updates on digital product features within the banking industry
  • Secondary education or above with minimum 3 years of experience in phone banking or customer services, preferably in the banking industry
  • Fluency of spoken and written English, Cantonese and Mandarin
  • Strong interpersonal and communication skills
  • Good phone manner and a strong customer service mindset
  • Candidates with less experience will be considered as Officer
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    Customer Service Officer • Hong Kong