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Senior Officer (Customer Service Hotline) (Ref : CO-DTO)
Public Bank (Hong Kong) LimitedHong Kong30 天前
职位描述Deliver professional customer service through answering digital banking enquiries via phone, live chat and email Report suspicious fraud cases, incidents and customer feedback to respective internal counterparties timely and properly Conduct market surveys and obtain market updates on digital product features within the banking industry Secondary education or above with minimum 3 years of experience in phone banking or customer services, preferably in the banking industry Fluency of spoken and written English, Cantonese and Mandarin Strong interpersonal and communication skills Good phone manner and a strong customer service mindset Candidates with less experience will be considered as Officer
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Customer Service Officer • Hong Kong