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Duty Manager 當值經理
Royal Pacific Hotel 皇家太平洋酒店Hong Kong30+ days ago
Job descriptionDiploma or above in Hotel / Hospitality Management or a related discipline Minimum of 5 years of guest service experience at the front desk at a supervisory level Able to work under pressure and take up ad hoc projects when necessary Excellent quality-oriented customer service skills Mature and independent with good leadership, customer-oriented and inter-personal skills Excellent communication skills and fluency in both oral and written English, Chinese and Mandarin Knowledge of the Opera is a must
Responsibilities
- Represent the management in handling all guest inquiries, dealing with VIP guests, ensuring service excellence, and extensive involvement in the Hotel Guest Loyalty program;
- Act as coordinator and provide instructions to staff members at different departmental levels to ensure prompt and adequate service;
- Handle emergency cases in accordance with hotel groups policies and procedures, such as ensuring the safety and security of all hotel guests and staff members;
- Assist the Front Office Manager in the management of the front office operations and ensuring the smooth running of reception and the guest service counter
Requirements
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Manager • Hong Kong