Duty Manager 當值經理

Responsibilities

• Represent the management in handling all guest inquiries, dealing with VIP guests, ensuring service excellence, and extensive involvement in the Hotel Guest Loyalty program;
• Act as coordinator and provide instructions to staff members at different departmental levels to ensure prompt and adequate service;
• Handle emergency cases in accordance with hotel groups policies and procedures, such as ensuring the safety and security of all hotel guests and staff members;
• Assist the Front Office Manager in the management of the front office operations and ensuring the smooth running of reception and the guest service counter

Requirements