Supply Chain Operations Manager ECommerce (For Pooling)

About the Role

As Operations Lead, you’ll oversee our entire supply chain, including production, logistics, and customer experience. From demand planning and inventory management to freight and customer shipping, to returns and customer remediations, this role will oversee them all. You’ll work hand in hand with our Founder / CEO on product development and sourcing, and our Marketing Lead to ensure our tech stack integrates seamlessly with operations. This role is crucial to scaling our business and will involve both high-level strategy and hands-on execution.

What You’ll Do : General Responsibilities

This role requires a player-coach capable of both strategic oversight and day-to-day operational management. Key areas of ongoing ownership :

• Lead Global Supply Chain Operations : Manage the production of goods in China and oversee distribution to customers globally
• Inventory & Demand Forecasting : Partner with marketing to develop inventory forecasting and demand planning tools to ensure alignment with sales targets and cash flow.
• Customer Experience Management : In partnership with our CX Lead (which will report into this role), oversee and improve the customer experience team, processes, and systems to ensure high service standards and customer satisfaction

What You’ll Do : First 100 Days

What does a successful first 100 days on the job look like? Here are a few of the key initiatives you’ll accomplish :

Who this job is NOT for

This role comes with meaningful upside and autonomy, but it’s not for everyone. In particular, this role may not be for you if you :

Requirements

Key Requirements (Who You Definitely Are)

Below are the qualities that we’re looking for at a minimum :

Strongly Preferred (Who You Maybe Are)

While not required, it’s