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Officer, Customer Services (Phone Banking - General Banking)
Dah Sing Financial GroupHong Kong14 days ago
Job descriptionSecondary education with minimum 1 year's relevant experience preferably in customer services of banking industry. Experience in digital services and / or SME corporate client service is preferred. Insurance and / or investment license is preferred; and possession of related regulatory qualifications andpetencies are required. Goodmunication and interpersonal skills. Goodmand of written and spoken English and Chinese. Fluent in Putonghua is highly preferred.
Responsibilities
- Delivers consistent quality services, handles customers’ enquiries / instructions efficiently and provides after-sales support.
- Handle and ensure customerplaints are solved skillfully and effectively.
- Achieve the service standard and objectives set by the Management.
- Acquire business opportunity, refer business to branches and other sales units.
- Handle customer’s applications, transactions and instructions.
- Collaborate with branches & other related business / support units.
- Conduct on job training to the newers.
- Perform routine clerical duties and daily reconciliation & reporting.
To meet the challenge, you should have the following qualifications and attributes :
Please note that only shortlisted candidates will be notified.
Job ID 1809
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Customer Service Officer • Hong Kong