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Officer, Customer Services (Phone Banking - General Banking)

Officer, Customer Services (Phone Banking - General Banking)

Dah Sing Financial GroupHong Kong
14 days ago
Job description

Responsibilities

  • Delivers consistent quality services, handles customers’ enquiries / instructions efficiently and provides after-sales support.
  • Handle and ensure customerplaints are solved skillfully and effectively.
  • Achieve the service standard and objectives set by the Management.
  • Acquire business opportunity, refer business to branches and other sales units.
  • Handle customer’s applications, transactions and instructions.
  • Collaborate with branches & other related business / support units.
  • Conduct on job training to the newers.
  • Perform routine clerical duties and daily reconciliation & reporting.

To meet the challenge, you should have the following qualifications and attributes :

  • Secondary education with minimum 1 year's relevant experience preferably in customer services of banking industry.
  • Experience in digital services and / or SME corporate client service is preferred.
  • Insurance and / or investment license is preferred; and possession of related regulatory qualifications
  • andpetencies are required.
  • Goodmunication and interpersonal skills.
  • Goodmand of written and spoken English and Chinese.
  • Fluent in Putonghua is highly preferred.
  • Please note that only shortlisted candidates will be notified.

    Job ID 1809

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    Customer Service Officer • Hong Kong