Officer, Customer Services (Phone Banking - General Banking)

Responsibilities

• Delivers consistent quality services, handles customers’ enquiries / instructions efficiently and provides after-sales support.
• Handle and ensure customerplaints are solved skillfully and effectively.
• Achieve the service standard and objectives set by the Management.
• Acquire business opportunity, refer business to branches and other sales units.
• Handle customer’s applications, transactions and instructions.
• Collaborate with branches & other related business / support units.
• Conduct on job training to the newers.
• Perform routine clerical duties and daily reconciliation & reporting.

To meet the challenge, you should have the following qualifications and attributes :

Please note that only shortlisted candidates will be notified.

Job ID 1809