This job offer is not available in your country.

Senior Manager, Customer Engagement

Captar PartnersHong Kong

30+ days ago

Job description

Our client is a well-established conglomerate with business in entertainment and hospitality sector. To cope with their business need and ensure high their privilege customers can have an delighted customer journey, they are hiring a Senior Manager to lead a small team in managing the customer relationship, to ensure premium customer service are delivered and to enhance the customer engagement.

Interested parties are welcome to apply.

Responsibility

As a senior manager, you will be leading a team to implement mid to long term customer engagement strategy.
To understand customer behaviour, to drive for customer engagement, events participation and increasing the loyalty to the business in long run.
To ensure service delivery are meeting to standard and exceeding customer satisfaction.
To provide training to junior members on customer relationship building, to develop excellent customer journey.

Requirement

About 8 years of premium customer service experience or event marketing experience to high-net-worth customers or privilege customers from service sector (Eg. Hospitality, aviation, event management, PR, have added advantages)

Team leadership experience in leading a small customer service team

Customer centric – in-depth customer behaviour knowledge and experience

Strong business acumen in driving customer engagement, customer satisfaction, customer loyalty for business growth and events enrollment.

Presentable, excellent interpersonal skills and problem service skills.

Effective communication skills to communicate with various departments for coordination. (marketing, catering, operation, etcs)

Create a job alert for this search

Senior Manager • Hong Kong

Related jobs

Senior Sales Manager, Tourism Attractions & Ticketing

nextRolesHong Kong, Hong Kong, HK

Quick Apply

Our client is seeking a dynamic and results-driven Senior Sales & Business Development Manager to represent an upcoming shopping mall featuring multiple licensed IP attractions.This role i...Show moreLast updated: 30+ days ago

Customer Success Specialist

BeameHong Kong, Central, HK

Quick Apply

About BEAME Medical Technology Limited : .Be@me is a rapidly expanding digital healthcare startup that is revolutionizing the cosmetic dental industry by making cosmetic dental care more affordable a...Show moreLast updated: 30+ days ago

Business Development Manager (Ecommerce)

TeleportShenzhen, Guangdong Province, CN

Quick Apply

Drive the growth of our e-commerce cargo business by developing strategic partnerships, expanding market reach, and maximizing revenue. You'll be the key player in identifying and capitalizing on ne...Show moreLast updated: 30+ days ago

Energy Storage Senior Sales Manager - North America

nextRolesShenzhen, Guangdong Province, CN

Quick Apply

They are helping their clients to look for candidates : .Show moreLast updated: 30+ days ago

Customer Success Executive

LendelaSheung Wan, Hong Kong Island, HK

Quick Apply

Founded in 2018, Lendela is a fast-growing fintech on a mission to simplify financing and enable greater financial access. The platform matches borrowers with personalised loan options through a sim...Show moreLast updated: 30+ days ago

Customer Service Operations Associate

LinjerHong Kong, HK, HK

Quick Apply

About Linjer Founded in 2014, Linjer is a design studio with Scandinavian roots dedicated to creating timeless, high-quality jewelry, bags, and watches. Frustrated by the limited options between fas...Show moreLast updated: 30+ days ago

Senior Sales Training Manager - APAC (EV Cars)

nextRolesHong Kong, Hong Kong, HK

Quick Apply

Our Client, a leading car dealer specializing in electric vehicles, is seeking a Senior Sales Training Manager for the APAC region. This role is essential in developing and implementing effective tr...Show moreLast updated: 30+ days ago

Executive, Customer Success

TeleportShenzhen, Guangdong Province, CN

Quick Apply

Act as the primary point of contact for air logistics clients, building trust and resolving issues promptly.Collaborate closely with sales, operations, and booking teams to manage orders and optimi...Show moreLast updated: 30+ days ago

AVP / Senior Manager, Operations-Business Excellence

Liberty Insurance Pte LtdHK

Quick Apply

Job Summary : The Business Excellence Senior Manager will be a key member of the Business Excellence Team in charged with the oversight, planning, and delivery execution of cross-functional projects...Show moreLast updated: 25 days ago

Senior Marketing Manager

WATI.ioHong Kong, Hong Kong, HK

Quick Apply

WATI is a leading SaaS company dedicated to empowering businesses with our cutting-edge customer engagement platform.We are committed to innovation, excellence, and providing outstanding value to o...Show moreLast updated: 30+ days ago

Senior Marketing Manager (Global Brokers)

nextRolesHong Kong, Hong Kong, HK

Quick Apply

Manage & oversee the GBRS team to deliver the business targets and departmental goals.Monitor functional operations under the guidance of Head of Marketing. Explore business opportunities throug...Show moreLast updated: 30+ days ago

Senior Manager, Underwriting

Bowtie Life Insurance Company LimitedWan Chai, Hong Kong Island, HK

Quick Apply

Our purpose is simple - we are here to bring back the good of insurance : protecting people and their families.By combining our deep domain expertise and our modern proprietary technology, we s...Show moreLast updated: 30+ days ago

ODM Business Operations Manager

Supply Chain Resources GroupShenzhen, Guangdong Province, China

Quick Apply

Maintain project tracking documentation and support the development of BOMs for new items.Coordinate with R&D, Operations, and Engineering teams to manage product formulas, production...Show moreLast updated: 21 days ago

Customer Success Manager (Upsell / Upgrade / Renewals)

SleekHong Kong, Kowloon, HK

Quick Apply

Through proprietary software and AI, along with a focus on customer delight, Sleek makes the back-office easy for micro SMEs. We give Entrepreneurs time back to focus on what they love doing - growi...Show moreLast updated: 24 days ago