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Senior Manager, Customer Engagement

Captar PartnersHong Kong

20 days ago

Job description

Our client is a well-established conglomerate with business in entertainment and hospitality sector. To cope with their business need and ensure high their privilege customers can have an delighted customer journey, they are hiring a Senior Manager to lead a small team in managing the customer relationship, to ensure premium customer service are delivered and to enhance the customer engagement.

Interested parties are welcome to apply.

Responsibility

As a senior manager, you will be leading a team to implement mid to long term customer engagement strategy.
To understand customer behaviour, to drive for customer engagement, events participation and increasing the loyalty to the business in long run.
To ensure service delivery are meeting to standard and exceeding customer satisfaction.
To provide training to junior members on customer relationship building, to develop excellent customer journey.

Requirement

About 8 years of premium customer service experience or event marketing experience to high-net-worth customers or privilege customers from service sector (Eg. Hospitality, aviation, event management, PR, have added advantages)

Team leadership experience in leading a small customer service team

Customer centric – in-depth customer behaviour knowledge and experience

Strong business acumen in driving customer engagement, customer satisfaction, customer loyalty for business growth and events enrollment.

Presentable, excellent interpersonal skills and problem service skills.

Effective communication skills to communicate with various departments for coordination. (marketing, catering, operation, etcs)

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Senior Manager • Hong Kong