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Business Analyst
FanoHong KongO30+ days ago
Job descriptionBachelor’s degree in any relevant disciplines (Finance, Business Management, Project Management, Information System or Computer Science) Minimum 2+ years of experience as consultant / support role in application / software project delivery Sound knowledge on SaaS product, cloud / on-premises hosting, project management approach and web / app application is an advantage Excellent communication and presentation skills Fluent in English, Cantonese, and Mandarin Fresh graduate with passion in the digital industry will also be considered
Job Description
- Learn and master product features and acts as application specialist to present our product values to clients
- Gather user requirements and translate them into actionable items for implementation
- Prepare project / product document such as User requirement document, Use cases, User Manual, UAT Test Plan etc.
- Receive and manage clients’ reported issues and provide initial investigation and response to the client
- Trouble shoot on issue by analyzing error log and keep track of issue status and follow up in well manner
- Work across multiple internal teams and external partners to ensure project success
- Offer professional user training and support to clients on our enterprise products
- Keen on learning, fast on picking up new technology and applying them in projects with practical deliverables
Requirements :
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Analyst • Hong KongO