Learn and master product features and acts as application specialist to present our product values to clients
Gather user requirements and translate them into actionable items for implementation
Prepare project / product document such as User requirement document, Use cases, User Manual, UAT Test Plan etc.
Receive and manage clients’ reported issues and provide initial investigation and response to the client
Trouble shoot on issue by analyzing error log and keep track of issue status and follow up in well manner
Work across multiple internal teams and external partners to ensure project success
Offer professional user training and support to clients on our enterprise products
Keen on learning, fast on picking up new technology and applying them in projects with practical deliverables
Requirements :
Bachelor’s degree in any relevant disciplines (Finance, Business Management, Project Management, Information System or Computer Science)
Minimum 2+ years of experience as consultant / support role in application / software project delivery
Sound knowledge on SaaS product, cloud / on-premises hosting, project management approach and web / app application is an advantage
Excellent communication and presentation skills
Fluent in English, Cantonese, and Mandarin
Fresh graduate with passion in the digital industry will also be considered
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