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Business Analyst

Business Analyst

FanoHong KongO
30 天前
职位描述

Job Description

  • Learn and master product features and acts as application specialist to present our product values to clients
  • Gather user requirements and translate them into actionable items for implementation
  • Prepare project / product document such as User requirement document, Use cases, User Manual, UAT Test Plan etc.
  • Receive and manage clients’ reported issues and provide initial investigation and response to the client
  • Trouble shoot on issue by analyzing error log and keep track of issue status and follow up in well manner
  • Work across multiple internal teams and external partners to ensure project success
  • Offer professional user training and support to clients on our enterprise products
  • Keen on learning, fast on picking up new technology and applying them in projects with practical deliverables

Requirements :

  • Bachelor’s degree in any relevant disciplines (Finance, Business Management, Project Management, Information System or Computer Science)
  • Minimum 2+ years of experience as consultant / support role in application / software project delivery
  • Sound knowledge on SaaS product, cloud / on-premises hosting, project management approach and web / app application is an advantage
  • Excellent communication and presentation skills
  • Fluent in English, Cantonese, and Mandarin
  • Fresh graduate with passion in the digital industry will also be considered
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