Customer Quality Manager

Johnson Electric is hiring a Customer Quality Manager to support our motor manufacturing operations in Jiangmen. This role directly reports to Quality Director. The Quality Manager will be responsible for Customer quality assurance for JE products (Automotive Products : Motors, Actuators of Closure, Smart Cabin, Engine & Thermal management application…).

Act as the primary point of contact for all customer quality-related matters, ensuring clear and effective communication.

Fast response : As the contact window for customer quality issues in the factory, understand failure circumstances by 5W2H and initiate the 8D process

Quality Control : Work with manufacturing lines and customers to decide to execute necessary contamination action such as suspect material / FG sorting, disposition with 24 hrs usually.

Oversee the implementation of quality standards and procedures to ensure compliance with customer specifications and industry standards, including AIAG and VDA

Lead root cause analysis and problem-solving activities for customer-reported quality issues, utilizing methodologies like 8D, 5 Why Analysis, and Fishbone Diagrams..

Cost Control : Data analysis, communicate with customer to avoid unnecessary cost happens and / or negotiate the cost with the third party.

Customer Relationship : Regular visit and good communication with customer to understanding their quality requirements and expectations, develop good customer relationships to support new business.

Escalation : Escalate on time when it is the risk of problem solving not under control and / or customer does not satisfy.

Bachelor’s degree in Mechanical / Electrical / automobile Engineering.

At least 8 years of working experience in customer quality management, automotive industry exposure is preferable.

Knowledge of quality tools, such as APQP / PPAP, FMEA / CP, FTA, Six Sigma, DOE, SPC, 3L5-Why, IATF 16949 etc.

Strong in the Problem solving skills and application of 8D methodology.

Good interpersonal communication skills.

Good written and verbal communication skills in English.