This job offer is not available in your country.

Client Operations Executive (Japanese Speaking)

CollinsonQuarry Bay

30+ days ago

Job type

Quick Apply

Job description

We use our expertise and products to craft customer experiences. Our range of services helps global brand acquire, engage and retain choice-rich customers.

Registered address : 3 More London Riverside, London, SE1 2AQ, United Kingdom.

We are offering......

Hybrid work arrangement (work from home / office)
15 to 18 days Annual Leave
16 weeks Maternity / 14 days Paternity Full Paid Leave
Discretionary Bonus
Free Priority Pass Membership (unlimited airport lounge access)

About this role...…

Support in ensuring B2B accounts are set-up and administered efficiently and effectively.

Handle B2B clients' enquiries and complaints

Identify and support on cases' investigation and resolution issues

Responsible for the invoice / reports and other documentations with clients in a timely manner

Work with Operations Managers to acquire and maintain expert knowledge of all aspects of B2B accounts

Maintain a strong awareness of good practice business processes and policy compliance

Perform ad-hoc project as assigned

You might fit for the role if you have...…

Degree in Business Administration or related disciplines

Minimum 3 years of working experience preferably in customer services, operations or project management

Account servicing or Sales Support / Administration experience, preferably in banking / finance industry

Excellent inter-personal, customer servicing and problem-solving skills

Excellent command of written and spoken English, Chinese (Cantonese and Putonghua) and Japanese (N1 level is preferred)

Proficient in other Asian languages such as Korean is an advantage

Proactive, detail-oriented, highly organized in work procedures

Able to work in a fast-paced environment and meeting tight timelines

Well versed in MS Office and hands on experience in using system

Create a job alert for this search

Japanese Speaking • Quarry Bay