We use our expertise and products to craft customer experiences. Our range of services helps global brand acquire, engage and retain choice-rich customers.
© 2023 Collinson International Limited. Registered in England & Wales under registration No. 2577557
Registered address : 3 More London Riverside, London, SE1 2AQ, United Kingdom.
We are offering......
- Hybrid work arrangement (work from home / office)
- 15 to 18 days Annual Leave
- 16 weeks Maternity / 14 days Paternity Full Paid Leave
- Discretionary Bonus
- Free Priority Pass Membership (unlimited airport lounge access)
About this role...…
Support in ensuring B2B accounts are set-up and administered efficiently and effectively.Handle B2B clients' enquiries and complaintsIdentify and support on cases' investigation and resolution issuesResponsible for the invoice / reports and other documentations with clients in a timely mannerWork with Operations Managers to acquire and maintain expert knowledge of all aspects of B2B accountsMaintain a strong awareness of good practice business processes and policy compliancePerform ad-hoc project as assignedYou might fit for the role if you have...…
Degree in Business Administration or related disciplinesMinimum 3 years of working experience preferably in customer services, operations or project managementAccount servicing or Sales Support / Administration experience, preferably in banking / finance industryExcellent inter-personal, customer servicing and problem-solving skillsExcellent command of written and spoken English, Chinese (Cantonese and Putonghua) and Japanese (N1 level is preferred)Proficient in other Asian languages such as Korean is an advantageProactive, detail-oriented, highly organized in work proceduresAble to work in a fast-paced environment and meeting tight timelinesWell versed in MS Office and hands on experience in using system