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Front Office Manager
The Fullerton Ocean Park Hotel Hong KongHong Kong30+ days ago
Job descriptionDegree holder in hotel management or related discipline. Minimum 5 years' experience in Front Office Department in a managerial role. Excellent communication skills, interpersonal skills and organizational skills. Strong leader and a proven record in guest and team member engagement. Excellent command of written and spoken English and Chinese including Mandarin.
Responsibilities
- Manage all aspects of front office to ensure the highest standard of guest service is extended to all the guests.
- Provide day to day leadership to teammates to achieve high standard of guest services with overall responsibility for achieving high level of guest satisfaction.
- Ensure front office staff provides guests with prompt service, professional attention and personal recognition.
- Welcome VIPs, key accounts and known repeat guests on arrival. Provide assistance they require and bid farewell on departure. Ensure VIP guest history and arrival room / amenity arrangements are in good order.
- Ensure staff is properly trained on systems, security, cash handling procedures and service quality.
Requirements
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Manager Front Office • Hong Kong