Front Office Manager

Responsibilities

• Manage all aspects of front office to ensure the highest standard of guest service is extended to all the guests.
• Provide day to day leadership to teammates to achieve high standard of guest services with overall responsibility for achieving high level of guest satisfaction.
• Ensure front office staff provides guests with prompt service, professional attention and personal recognition.
• Welcome VIPs, key accounts and known repeat guests on arrival. Provide assistance they require and bid farewell on departure. Ensure VIP guest history and arrival room / amenity arrangements are in good order.
• Ensure staff is properly trained on systems, security, cash handling procedures and service quality.

Requirements