Production Support / Management

About the Role :

We are seeking a highly motivated Production Support Engineer with 2+ years of experience to ensure the continuous and efficient operation of our production systems. In this role, you will be responsible for monitoring, troubleshooting, and resolving production issues in real-time, as well as improving the overall stability and performance of our services.

You will work closely with development, QA, and operations teams to address incidents, identify root causes, and implement long-term solutions. If you thrive in high-pressure environments and enjoy problem-solving, this could be a perfect fit for you.

Key Responsibilities :

Monitor the health, performance, and availability of production systems and services

• Diagnose and resolve production issues quickly, minimizing downtime and impact on end-users
• Provide on-call support for production incidents and manage issue escalation as necessary
• Collaborate with development teams to investigate root causes of production issues and propose solutions
• Perform system health checks and regular system maintenance tasks to ensure optimal performance
• Implement monitoring tools and alerting systems to proactively identify potential issues before they impact users
• Deploy bug fixes, patches, and system upgrades in production environments
• Document issues , resolution steps, and operational procedures for knowledge sharing
• Assist in post-incident reviews and implement improvements based on lessons learned
• Help implement change management processes to ensure smooth and controlled deployments
• Ensure adherence to SLAs (Service Level Agreements) for incident resolution and response time

Qualifications : Required :

Preferred :