Customer Experience Specialist

This position is pivotal to our customer service model transition project, aimed at elevating the overall customer experience. The successful candidate will lead initiatives to enhance customer satisfaction, streamline service processes, and ensure consistent quality through robust QA practices. Beyond the transition phase, the role will carry long-term responsibilities for maintaining and evolving our customer experience improvement plan.

Responsibilities

Quality Assurance :

• Develop and oversee quality assurance processes to maintain high service standards.
• Conduct regular audits and feedback sessions to assess service quality.

Digital Channel Implementation :

Training and Development :

Feedback and Reporting :

Transition Management :

Required Qualifications, Capabilities, And Skills

About IP&E GBA

From 1 July 2021, IP&E GBA acquired EssoLPG and become the authorized Esso / Mobil LPG Brand Licensee in Hong Kong and Macau.

As a licensee of Esso / Mobil Gas, we are committed to offering you high-quality products and value customer experience through our extensive distribution network, intensive industry expertise and professional customer service representative continuously. We also have a strong commitment to sustainable development. In the future, we will put effort into maintaining a balance between making profit and fulfilling the companys responsibilities towards the community and environment.